Shipping Policy
Thank you for shopping at https://www.kooxss.com. This Shipping Policy explains our order processing procedures, delivery timelines, shipping fees, and related information for orders shipped within the United States.
Order Processing Time
All orders are verified, inspected, and securely packaged before shipment. Orders are typically processed and dispatched within 1–3 business days after payment confirmation.
During periods of high order volume or unforeseen circumstances, processing times may be slightly extended. If a significant delay occurs, customers will be notified by email.
Shipping Time
Shipping time refers to the transit period after an order has been dispatched from our fulfillment center to the delivery address.
Estimated shipping transit time:
• Standard Shipping: 5–9 business days
Estimated Total Delivery Time
Total delivery time includes order processing time and shipping transit time.
• Order Processing Time: 1–3 business days
• Shipping Time: 5–9 business days
Estimated total delivery time: 6–12 business days
Shipping Destinations
Kooxss currently ships orders within the United States only.
Shipping Rates
• Free Standard Shipping: Orders of USD $60.00 and above
• Standard Shipping (Flat Rate): USD $10.00 for orders under USD $60.00
All shipping fees are calculated and clearly displayed at checkout before payment is completed.
Order Tracking
Once an order has been dispatched, a shipment confirmation email with tracking information will be sent. Tracking details are typically available within 24 hours after shipment.
Shipping Issues and Damaged Items
Kooxss is not responsible for carrier-related delays beyond our control. If your order arrives damaged, defective, or incorrect, please contact our customer support within 48 hours of delivery. We will assist you with the resolution process.
Please retain all original packaging and affected items until the issue has been reviewed.
Contact Information
For shipping-related questions, please contact us at:
Customer Support Email: help@kooxss.com
Phone: +1 435-724-7615
Business Address:
291 Indian Lake Drive
Morrow, GA 30260-3095
United States